Frequently Asked Questions

Q. Where is my tracking number?
A: If you have made a purchase of one of our products and were not provided a tracking number please email: help@ksapoolswholesale.com

Q. How do I know my order went through?
A: Our website should provide you with an invoice and tracking number upon a successful payment. If you need any help please contact: help@ksapoolswholesale.com

Q. How long does an order typically take to ship?
A: Most orders arrive in 1-3 days. Local orders are same day, but please specify local delivery in your order notes.

Q. How can I get my order quicker?
A: Certain products that we sell are available on our Amazon storefront with Amazon 1-day free shipping for Prime members. Keep in mind the price may be different on Amazon than here!

Q. How do I cancel an order?
A: Please contact us at help@ksapoolswholesale.com with your order number, and within 24 hours we should be able to cancel your order.